Please read these terms carefully. By visiting our website or engaging Naungan Law for any service, you confirm that you have read, understood, and accepted the terms set out below. If you do not accept these terms, please refrain from using our website or services.
1. About Us
Naungan Law is a legal practice established under the laws of Malaysia, providing advisory and representation services in pension-related matters. Our principal office is located at Level 14, Menara Bangkok Bank, 105 Jalan Ampang, 50450 Kuala Lumpur. We operate in accordance with the Legal Profession Act 1976 and the rules of the Malaysian Bar.
References to "Naungan Law", "we", "us", or "our" in these terms refer to the firm. References to "you" or "client" refer to any individual who engages our services or uses our website.
2. Scope of These Terms
These Terms & Conditions govern:
- Your use of our website at naungan.pro and any associated pages
- Enquiries submitted through our contact form or by telephone
- The provision of legal services by Naungan Law under a formal engagement
Where a separate engagement letter or retainer agreement is issued, that document takes precedence over these general terms in the event of any conflict.
3. Our Services
We offer legal services in pension-related matters, including but not limited to:
- Pension Entitlement Review — a structured review of pension records and entitlements
- Pension Dispute Representation — correspondence and representation in connection with pension disputes
- Comprehensive Pension Protection Package — end-to-end management of complex pension matters
The scope, fee, and conditions of each service are set out in the engagement letter issued to you before work commences. No service is deemed to have begun until an engagement letter has been signed and the initial fee has been received, unless otherwise agreed in writing.
4. Engagement and Commencement
4.1 Enquiries
Submitting an enquiry through our website or contacting us by telephone does not create a solicitor-client relationship. We will review your enquiry and, where appropriate, arrange a consultation to discuss your matter.
4.2 Formal Engagement
A formal engagement begins when you have signed our engagement letter and we have confirmed acceptance of your matter in writing. We reserve the right to decline any matter without providing a reason, subject always to our professional obligations.
4.3 Conflicts of Interest
Prior to accepting any engagement, we conduct a conflict-of-interest check. If a conflict is identified, we will inform you promptly and, where appropriate, suggest alternative arrangements.
5. Fees and Payment
5.1 Fee Structure
Our fees are stated in Malaysian Ringgit (RM) and are set out in the engagement letter. The fees published on our website are indicative and may vary depending on the complexity of your matter.
5.2 Payment Terms
Unless otherwise agreed, payment of the engagement fee is required before work commences. For ongoing or complex matters, interim billing may apply as set out in the engagement letter.
5.3 Additional Disbursements
Out-of-pocket expenses reasonably incurred on your behalf — such as filing fees, courier charges, or third-party professional fees — will be billed separately and are not included in the stated service fee unless explicitly noted.
5.4 Taxes
All fees quoted are exclusive of any applicable taxes, including Sales and Service Tax (SST), which will be added where required by law.
6. Confidentiality
We treat all information shared with us in the course of an engagement as confidential. We will not disclose client information to third parties without your prior written consent, except where required by law, by a court order, or to carry out your instructions (for example, corresponding with the EPF or a relevant government department on your behalf).
Our confidentiality obligations survive the conclusion of any engagement.
7. Client Obligations
To allow us to act effectively on your behalf, you agree to:
- Provide accurate, complete, and timely information and documentation as requested
- Inform us promptly of any changes in your circumstances that may affect your matter
- Respond to correspondence within a reasonable timeframe
- Meet payment obligations as agreed in the engagement letter
We are not liable for any adverse outcome arising from your failure to provide information or documents in a timely manner.
8. Limitation of Liability
Our liability to you in connection with any engagement is limited to the fees paid by you for that specific matter. We are not liable for indirect, consequential, or incidental losses arising from the provision of our services, except where such loss results from our fraud, wilful misconduct, or gross negligence.
Nothing in these terms limits or excludes any liability that cannot be excluded under applicable Malaysian law.
9. Termination
9.1 Termination by You
You may terminate an engagement at any time by providing written notice. Fees for work already completed or disbursements already incurred will remain payable.
9.2 Termination by Us
We may terminate an engagement where you have failed to meet your obligations under these terms or the engagement letter, where a conflict of interest arises, or where required by our professional obligations. We will provide reasonable notice and take steps to minimise any prejudice to your matter.
10. Website Use
The content on our website is provided for general information only and does not constitute legal advice. You should not rely on any information on this website as a substitute for professional legal advice tailored to your circumstances.
We make reasonable efforts to keep website content accurate and current, but we do not warrant that all content is complete, up to date, or free from error. We may update or remove content at any time without notice.
11. Intellectual Property
All content on this website, including text, design, and structure, is the property of Naungan Law or its licensors. You may not reproduce, distribute, or use any content for commercial purposes without our prior written permission. Fair dealing for personal, non-commercial use is permitted.
12. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content, practices, or terms of any linked site.
13. Governing Law
These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of our website or services following any update constitutes your acceptance of the revised terms.
15. Contact Us
If you have any questions about these terms, please contact us:
Naungan Law
Level 14, Menara Bangkok Bank, 105 Jalan Ampang, 50450 Kuala Lumpur
Email: [email protected]
Tel: +60 3-2783 6491